Battery warranty terms

1. Purpose & Scope

This document constitutes the official Stravik Warranty Policy for the Africa and Middle East region. It governs all warranty obligations between Stravik, its authorized distributors, resellers, and the end user.

This policy is the sole warranty offered by Stravik. No distributor, dealer, or representative may extend, modify, or override these terms without written authorization from Stravik management.

2. Warranty Periods

Warranty periods are calculated from the date of purchase by the original end user as documented on a valid proof of purchase. The warranty is non-transferable and applies to the original purchaser only.

Replacement batteries supplied under an accepted warranty claim carry only the remaining balance of the original warranty period from the original purchase date, with a minimum of 90 days. A replacement does not reset or restart the warranty period.

3. What Is Covered

Stravik warrants that its products are free from defects in materials and workmanship under normal use conditions for the duration of the applicable warranty period.

Covered defects include:

• Internal short circuit resulting from separator failure or manufacturing defect, confirmed by load test with no external cause identified
• Sudden complete failure within the first weeks of installation with no external cause identified after full diagnostic assessment
• Demonstrable manufacturing fault confirmed by Stravik technical assessment

Warranty remedy is limited to repair or replacement of the defective battery at Stravik's sole discretion. Stravik does not cover:

• Transport or freight costs associated with the claim
• Labor costs for removal or installation
• Consequential, indirect, or incidental losses of any kind
• Damage to any other vehicle component or system

4. Warranty Exclusions — Void Conditions

A warranty claim is void in full if any of the following conditions are present. These are not subject to partial consideration or appeal:

5. Conditions Precedent to Any Claim

The following are non-negotiable prerequisites. Claims submitted without satisfying all conditions will be rejected before technical assessment:

• Battery must be registered in the Stravik system within 24 hours of fitment by the installing dealer, recording: customer name, vehicle details, battery serial number, and alternator voltage at fitment.
• Original proof of purchase must be presented. The serial number on the battery must match the warranty certificate.
• Alternator voltage at fitment must have been recorded on the registration form and must fall within 13.4V–14.4V. Claims where this was not recorded are rejected.
• The claim must be lodged by the end user as soon as the defect is discovered. Claims must be submitted to an authorized Stravik dealer within 30 days of the defect becoming apparent and before expiry of the warranty period.
• The battery must be made available for physical inspection and testing at an authorized Stravik facility.

6. Claim Assessment Procedure

All warranty claims must be assessed using the following 6-step procedure. Steps must be performed in order. A claim may only be approved after all 6 steps are completed with results recorded.

6.1 Diagnostic Reference — Load Test Needle Patterns

The pattern of needle movement during the load test is as important as the final voltage reading. Use this reference:

6.2 Regional SG Reference for Africa & Middle East

European SG references do not apply. Use the following regional benchmarks when assessing state of charge:

A battery presenting SG below the 'fully charged' reference is not necessarily defective, it may be discharged. Fully charge and re-test before assessing for warranty. Do not assess SG until the battery has been on charge sufficiently for gassing to begin and the electrolyte layers have mixed.

7. Disputed Claims

If a claimant disputes the outcome of Stravik's warranty assessment, the claimant may commission an independent technical assessment at the claimant's own cost. The independent assessor must be a qualified battery testing facility acceptable to Stravik.

If the independent assessment differs from Stravik's determination, Stravik will review and respond in writing within 14 business days. Stravik reserves the right to reject the independent assessment if it does not meet accepted technical standards.

In all cases, statutory consumer rights under applicable local law remain unaffected. This warranty does not limit any rights the consumer holds at law that cannot be excluded.

8. Authorized Dealer Obligations

Authorized dealers are the first line of warranty integrity. The following obligations are mandatory:

• Test alternator voltage before every battery fitment. Record on the registration form. Refuse to fit if outside 13.4V–14.4V.
• Register every battery in the Stravik system within 24 hours of fitment. Provide the customer with the warranty certificate.
• Explain the claim procedure to the customer at point of sale.
• Maintain FIFO stock rotation. No battery in stock for more than 6 months without a recharge cycle.
• Never fit an automotive Stravik battery into a leisure, UPS, solar, or inverter application.
• Document and retain warranty assessment records for a minimum of 24 months.

9. General Terms

This warranty is governed by the laws of the territory in which the product was sold. Disputes arising from this warranty shall be subject to the jurisdiction of the courts of that territory.

Stravik reserves the right to amend this warranty policy. Amendments take effect on the date of publication and apply to batteries sold from that date forward. Batteries sold before an amendment remain covered under the policy in force at the date of sale.

This warranty supersedes all prior warranty statements, cards, or verbal representations. No oral agreement or statement made by any distributor, dealer, or employee of Stravik is binding unless confirmed in writing by an authorized officer of Stravik.

Stravik's maximum liability under this warranty is limited to the repair or replacement of the defective product. Stravik shall not be liable for indirect, consequential, or incidental damages of any kind.

Stravik — Africa & Middle East · Warranty Policy V1.0 · 2026

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